What happens if my airport is closed due to the volcano

Well it looks like the airports may be closing again due to the ash cloud. Fortunately this time we are more prepared and can offer our customers help and advice in advance.

If your flight is cancelled and you booked the flights as part of a package with the cruise line, they will refund you or try and rearrange the flights and cruise for you. If they can get you out to another a port of call to join the cruise they will.

If you booked your flights and cruise separately, the cruise line will NOT refund you, if you fail to make the cruise. You will then need to try and claim on your travel insurance. It appears that about 50% of insurance companies covered customers last time.

Cruise lines cannot say in advance if your flights are likely to be cancelled and you will need to keep an eye on airline websites.

Hopefully you find this information helpful, and if you are travelling this week I will be keeping my fingers crossed for you.