One of my customers happily prepaid her gratuities for Celebrity Equinox and was happy to do so as she understands the reasons for them and it saved her the hassle of paying at a later date.
However she was surprised that at the end of the cruise an envelope was placed in her cabin for additional gratuities. Whilst there was no obligation to pay she ended up paying an additional $11per day as she felt bad leaving an empty envelope.
Personally I think this was cheeky of Celebrity - you can't encourage customers to prepay the gratuities and then expect them to pay more. Apparently not everybody had additional envelopes and I'm wondering if they'd chosen her as they'd judged her character and knew she'd feel obliged to pay.
Has this happened to you with Celebrity or any other cruis line? If so I'd love to hear from you.
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