P&O madness - upsets me and my single passengers

P&O have recently infuriated me. I had a single passenger wishing to join friends on an Azura cruise


He was realistic and aware that single passengers often end up paying a hefty supplement, so obviously he was after the cheapest option. Now on this cruise P&O had all grades of inside cabin available for 2 sharing passengers, and had two people been travelling his cabin would have cost £3252. However the lowest available cabin for a just one person was an obstructed view outside cabin at £3379.

I called those nice people at P&O to see if they would allow us to sell him inside cabin, he was willing to pay the price of two people. Or if I could book the inside cabin with a 'pretend friend,’ however I was told a definite no and that if my customer turned up at the port without a friend, he would be charged cancellation charges for the missing passenger and then a single supplement on top.

This seem ludicrous to me, I can see that they want they want as many people spending money on board as possible, but they have just gone and alienated a good customer and his friends. There is plenty of availability on this cruise and I am sure they will end up dropping this price of the inside cabins just to sell the cruise. I do understand the business reasons, but it just seems daft to sell an outside cabin to a single passenger but not an inside.