Tampilkan postingan dengan label Ocean village. Tampilkan semua postingan
Tampilkan postingan dengan label Ocean village. Tampilkan semua postingan
Rabu, 21 April 2010
Ocean Village departures - Thursday 22nd April
The message from Ocean Village for those sailing tomorrow (Thursday) is to check in as normal…all flights are scheduled to go but are subject to delays. Enjoy your cruises and let me know how you get on.
Selasa, 06 April 2010
Would I book a guaranteed cabin?
Yes I certainly would. At the moment there are a lot of great deals for cabins on a guaranteed basis, before booking these though you need to know exactly what you may get.
Look at the cabin grade - the cruise line has to give you this grade of cabin or above. Be careful though they could allocate you a higher cabin grade, which may be on a lower deck, or may be an obstructed view. ie - You may have a guaranteed outside cabin, but be allocated an obstructed view balcony. Check that you would be happy with any of the cabin grades that you could be allocated.
With a guaranteed cabin you cannot choose your bedding configuration - this isn't normally a problem as the cabin steward can always remake the beds however on some cruise lines (Ocean Village and Fred Olsen) you may be allocated a cabin with fixed twin beds. So if you're sleeping arrangements are important then always check with your agent first.
Finally, MSC when giving a guaranteed cabin, do not guarantee that you can stay in the same cabin for the full duration of the cruise. If the cruise is busy there is a very small chance that you will be asked to swap cabins during the cruise.
The plus side of a guarantee cabin is the price, you get the same service on the cruise, everything else is included and you get a great price. Cunard are currently offering a great guaranteed deal on Queen Mary 2 -14June. A balcony cabin on a guaranteed basis is £1199pp, whereas to book a balcony knowing your cabin number you'll pay £2279pp. To save £1080pp I would definately risk an obstructed view.
Look at the cabin grade - the cruise line has to give you this grade of cabin or above. Be careful though they could allocate you a higher cabin grade, which may be on a lower deck, or may be an obstructed view. ie - You may have a guaranteed outside cabin, but be allocated an obstructed view balcony. Check that you would be happy with any of the cabin grades that you could be allocated.
With a guaranteed cabin you cannot choose your bedding configuration - this isn't normally a problem as the cabin steward can always remake the beds however on some cruise lines (Ocean Village and Fred Olsen) you may be allocated a cabin with fixed twin beds. So if you're sleeping arrangements are important then always check with your agent first.
Finally, MSC when giving a guaranteed cabin, do not guarantee that you can stay in the same cabin for the full duration of the cruise. If the cruise is busy there is a very small chance that you will be asked to swap cabins during the cruise.
The plus side of a guarantee cabin is the price, you get the same service on the cruise, everything else is included and you get a great price. Cunard are currently offering a great guaranteed deal on Queen Mary 2 -14June. A balcony cabin on a guaranteed basis is £1199pp, whereas to book a balcony knowing your cabin number you'll pay £2279pp. To save £1080pp I would definately risk an obstructed view.
Selasa, 09 Maret 2010
Ocean Village Update
Just to let you all know, Ocean Village have not sorted their system problems and her final voyage will now go on sale again on Friday morning at 9am, not tomorrow morning. The good news is there are still some cabins available and prices have only increased on some grades. Watch this space for further updates.
Ocean Village apologise to all
Ocean Village have apologised to customers and agents after failing to deliver a satisfactory service yesterday when her final voyages went on sale.
Demand was so high for the sailings that despite extra staff being drafted in the booking systems could not cope and Ocean Village had to suspend bookings.
At Cruise.co.uk we pride ourselves on being the experts at booking maiden and final voyages and always get more customers on the pre-registered voyages than any other cruise agent, but even we failed to secure our normal high number of cabins, before the systems gave up. But don't worry, Ocean Village say they will be putting the voyages back on sale at 10 am on Wednesday - all that remains to be seen is exactly what price they will now be charging for these hugley popular cruises.
Demand was so high for the sailings that despite extra staff being drafted in the booking systems could not cope and Ocean Village had to suspend bookings.
At Cruise.co.uk we pride ourselves on being the experts at booking maiden and final voyages and always get more customers on the pre-registered voyages than any other cruise agent, but even we failed to secure our normal high number of cabins, before the systems gave up. But don't worry, Ocean Village say they will be putting the voyages back on sale at 10 am on Wednesday - all that remains to be seen is exactly what price they will now be charging for these hugley popular cruises.
Jumat, 05 Maret 2010
Ocean Village - Not a good company to do business with
Ocean Village have done a major campaign to get customers to pre register for their final voyage. This is going to be a very popular sailing and is expected to sell out immediatly. They have issued prices and encouraged travel agents to prebook as many customers as possible,
Whilst they have warned us that prices will increase, they have now advised that prices are increasing once just 2% of any cabin grade is sold. This is a ridiculous way to do business. The prices agreed currently are basically meaningless. We are supposed to ask customers to agree their maximum budget and we have to guess what the price will be.
As it is such a popular sailing there is no need to have a 'headline message' cheap price. Why not just sell at the price they want to get from the start. As an agent, it does not look good having to tell a customer that there cruise has gone up or that we cannot confirm a price in advance.
I personally think this is a very bad way to business - they will upset agents and customers alike. But then I guess they don't really care what we think do they. What do you think?
Whilst they have warned us that prices will increase, they have now advised that prices are increasing once just 2% of any cabin grade is sold. This is a ridiculous way to do business. The prices agreed currently are basically meaningless. We are supposed to ask customers to agree their maximum budget and we have to guess what the price will be.
As it is such a popular sailing there is no need to have a 'headline message' cheap price. Why not just sell at the price they want to get from the start. As an agent, it does not look good having to tell a customer that there cruise has gone up or that we cannot confirm a price in advance.
I personally think this is a very bad way to business - they will upset agents and customers alike. But then I guess they don't really care what we think do they. What do you think?
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